An unwavering commitment to serve vulnerable communities

April 23, 2020 Categories: Laboratory Professionals Week

This Laboratory Professionals Week, we’re taking a moment to thank laboratory researchers, technicians, administrative staff and medical officers who are going above and beyond the call of duty to serve patients during the COVID-19 pandemic. Today, ACLA recognizes Maryann O’Toole, Acting Vice President of Operations of WestPac Labs, a Sonic Healthcare USA clinical laboratory in Santa Fe Springs, California. Every day, O’Toole and her team are working around the clock to serve the country’s most vulnerable patients, including nursing home residents and the homeless.

WestPac Labs employees Norinne (left) and Natalie (right) hard at  work reviewing results and receiving SARS-CoV-2 specimens.

Over the past few weeks, Sonic Healthcare USA swiftly brought on additional testing platforms to meet the testing demands of vulnerable patient populations, like nursing home residents, the homeless and inmates. Medical and operational teams at WestPac Labs—a Sonic Healthcare USA clinical laboratory in Santa Fe Springs, CA—have been working tirelessly to support local governments, nursing homes, first responders and underserved populations by providing on-site resources and meeting logistical needs.

Acting Vice President of Operations Maryann O’Toole, reaching out to the community of Los Angeles to provide SARS-CoV-2 testing.

Maryann O’Toole, Acting Vice President of Operations of WestPac Labs, recently assisted the Union Rescue Mission in Los Angeles by working on-site alongside physicians to handle and transport specimens and deliver test results.

“I truly believe that as medical laboratory professionals, it is our responsibility to be ambassadors to all patients in need, she said. “We are not just known as a testing laboratory, but have become true partners and colleagues to our hospitals, communities, nursing homes, senior living facilities and our homeless populations.”

At the same time, O’Toole is leading and coordinating Sonic Healthcare USA’s national testing response for the nursing home population across all of their clinical laboratories. Through her unwavering commitment to quality patient care, O’Toole exemplifies the profound responsibility and dedication of a medical laboratory professional.

Thanks to the hard work and commitment of these lab professionals, Sonic Healthcare USA and their fellow ACLA members have performed more than 2.6 million COVID-19 tests to date.


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